Refund policy

At Nature’s Fruits, your satisfaction matters to us. Because we sell food products, we follow strict health and safety guidelines when handling refunds and returns. Please read our policy carefully.

 RETURN ELIGIBILITY

  • Returns are only accepted if the product is unopened, unused, and in its original packaging.
  • Opened or partially used food products cannot be returned or refunded for health and safety reasons.
  • Customers must submit a return request within 24 hrs of delivery.

 DAMAGES AND ISSUES

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately with photos or videos so that we can evaluate the issue and make it right.

NON-RETURNABLE SITUATIONS

  • Opened or used food products.
  • Sale items and gift cards.
  • Custom or special order items
  • Failure to contact us within the 24 hrs window after delivery

RETURN PROCESS

  1. To request a return, please email us at Info@naturesfruits.net with your order details.
  2. Please contact us within 24 hrs of delivery with:
    • Your order number
    • Unboxing photos or videos of the product and packaging showing the issue
  3. Once your return request is reviewed and approved, we will provide instructions for completing the request.

⚠️ Items sent back without prior approval will not be accepted.

Order Cancellations

  • Orders may be canceled before they are shipped for a full refund.
  • Once shipped, cancellations are not possible.

REFUNDS

  • Once we receive and inspect your return, we will notify you if the refund is approved.
  • If approved, a refund will be issued to your original payment method within 10 business days.
  • Please note: Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at Info@naturesfruits.net.Bottom of Form